FAQ

Frequently Asked Questions

Orders & Shipping

Where do you ship?
We currently ship within the United States only.

How much is shipping?
Standard shipping is free on US orders of $50 or more. Orders under $50 ship for a flat $4.99.

When will my order ship?
Most orders are processed within 1–3 business days. Some items ship directly from our brand partners and take a little longer; the processing time is listed on those product pages. Orders placed on weekends or holidays begin processing the next business day.

How long does delivery take?
Once your order ships, delivery usually takes 3–10 business days, depending on your location.

How can I track my order?
When your order ships, you'll get a confirmation email with tracking information.

I ordered more than one item. Why did only part of my order arrive?
Some orders ship in more than one package, so items may arrive on different days. Each package has its own tracking information.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to return an item for a refund. Items can be opened and used, as long as they aren't damaged.

Do I have to pay for return shipping?
No. We cover return shipping and will send you a prepaid return label once your return is approved.

Are any items final sale?
Yes. For hygiene reasons, aromatherapy oils, the soap & scrub combo, face masks, foot masks, eye masks, face tape, and personal hygiene products can't be returned unless they arrive defective or damaged.

How do I start a return?
Email orders@memekas.com or call or text (214) 377-0055 with your order number and we'll send instructions and your return label.

When will I get my refund?
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days.

My item arrived damaged or isn't working. What should I do?
We're sorry! Email orders@memekas.com with your order number and a photo of the issue, and we'll make it right.

Products

How do I choose the right product?
Each product page lists features, sizes, and what's in the box. Still not sure? Email us and we'll help you pick.

Are your devices safe for everyone?
Always follow the instructions included with your product. If you're pregnant, have a medical condition, or have an implanted device such as a pacemaker, check with your doctor before using massagers, EMS, heat, or light therapy products.