Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items may be opened and used, as long as they are not damaged. Items that are damaged, or missing significant parts not due to our error, may not be eligible for a full refund.

Exceptions / non-returnable items
For hygiene reasons, the following items are final sale and can't be returned unless they arrive defective or damaged: aromatherapy oils, the soap & scrub combo, face masks, foot masks, eye masks, face tape, and personal hygiene products. All other beauty and self-care items may be returned within 30 days, even if opened or used, as long as they aren't damaged. Unfortunately, we can't accept returns on gift cards.

To start a return, you can contact us at orders@memekas.com, or call or text (214) 377-0055 . Please note that returns will need to be sent to the following address: 181 Grand Avenue, Suite 236, Southlake, TX 76092 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@memekas.com,or call or text (214) 377-0055.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@memekas.com,or call or text (214) 377-0055.